• Privacy Policy

    Last updated: October 2025

    Eastbourne Shutters (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us.

    Our website address is: https://eastbourneshutters.co.uk.

    1. Who We Are

    Business Name: Eastbourne Shutters
    Address: 6 Swan Mews, Eastbourne, BN22 8FD
    Telephone: 01323 590151
    Email: info@eastbourneshutters.co.uk

    We are a local shutter installation company serving Eastbourne and East Sussex.

    2. Information We Collect

    We collect and process only the information necessary to respond to your enquiries, improve our services, and operate our website effectively.

    We may collect:

    • Contact details (such as name, phone number, and email address) when you contact us directly via email or form.

    • Information about your enquiry (such as location, property type, or product interest).

    • Technical data collected automatically through cookies and analytics, including your IP address, browser type, and how you interact with our site.

    3. How We Use Your Information

    We process your personal data for the following purposes:

    • To respond to your enquiries and provide quotes or information about our products and services.

    • To improve our website performance and user experience through analytics.

    • To show relevant content or advertising through tools such as Facebook Pixel (if applicable).

    • To comply with our legal and regulatory obligations.

    We do not sell, rent, or trade your personal data to third parties.

    4. Cookies and Tracking Technologies

    Our website uses Google Analytics to help us understand how visitors use our site, and Facebook Pixel to measure advertising performance. These tools may use cookies to collect anonymised information about your visit.

    You can manage or delete cookies through your browser settings.

    If a cookie consent banner is implemented on this website, you will be able to accept or reject non-essential cookies upon your first visit.

    5. Lawful Basis for Processing

    We process personal data under the following lawful bases:

    • Legitimate Interest: to respond to customer enquiries and operate our business effectively.

    • Consent: for marketing or tracking where you have given clear permission (e.g. via cookie consent).

    • Legal Obligation: to comply with laws such as record-keeping or data protection regulations.

    6. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes outlined above.

    • Enquiry or quotation data: retained for up to 12 months unless you become a customer.

    • Customer records: retained for as long as legally required for accounting or warranty purposes.

    • Analytics data: stored in line with Google’s data retention policy.

    7. Data Sharing and Storage

    We use trusted third-party services to host and operate our website:

    • Website Hosting: WordPress (Automattic, Inc.)

    • Analytics: Google Analytics

    • Advertising: Facebook Pixel

    These providers may process data on our behalf under strict confidentiality and in compliance with data protection regulations. Your data is stored on secure servers and not transferred outside the UK.

    8. Your Rights

    Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

    • Access a copy of the personal data we hold about you.

    • Request correction of inaccurate or incomplete data.

    • Request deletion of your personal data (where applicable).

    • Object to processing or withdraw consent where relied upon.

    • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

    To exercise these rights, please contact us at info@eastbourneshutters.co.uk.

    9. Security of Your Information

    We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, please note that no data transmission over the internet can be guaranteed to be 100% secure.

    10. Links to Other Websites

    Our website may contain links to third-party websites (e.g., social media or partner pages). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

    11. Updates to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check back periodically to stay informed about how we protect your information.